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Frequently Asked Questions
Everything you need to know before you buy. If you have a question not answered here, email support@steamticket.ca.
General
What is SteamTicket, and what isn't it?
What SteamTicket is, and what it isn't
SteamTicket is:
- Practice questions for your power engineering exam, organised by unit, with an explanation for each answer.
- Timed mock exams for the standard SOPEEC multiple-choice papers: 100 questions in 3 hours, marked against the 65% pass mark. 313A uses 125 questions in 4 hours, with a 70% pass mark. 1st Class practice on papers A1 to A4 and B1 to B3 is multiple choice on the syllabus and does not match the long-answer paper.
- A way to test yourself. SMART Quiz brings back the questions you miss, and your progress shows which units need more work.
- Made by Jax & Noah Studios Inc., an independent Canadian company.
SteamTicket isn’t:
- A textbook or a course. You learn the material from the free NAIT, SAIT and BCIT power engineering textbooks (CC BY-NC-SA) or your course materials. The free textbooks for every class are listed here. See the free textbooks
- Affiliated with or endorsed by SOPEEC, ABSA, TSSA, Technical Safety BC or any regulator, or by NAIT, SAIT or BCIT.
- A copy of the real exam. Every question is original, written to the public syllabus.
- A promise of a pass. It shows you where you stand, so you can focus your study.
Is SteamTicket affiliated with SOPEEC, ABSA, TSBC, TSSA, or PanGlobal?
No. SteamTicket is a completely independent study tool. It is not affiliated with, endorsed by, licensed by, or connected in any way to SOPEEC, ABSA (Alberta Boilers Safety Association), Technical Safety BC, TSSA (Technical Standards and Safety Authority), or PanGlobal. All questions are original content written to the publicly available ABSA/SOPEEC syllabi for 5th through 1st Class. No copyrighted textbook content is reproduced.
Which provinces and territories is SteamTicket useful for?
SteamTicket is built around the SOPEEC exam standard, used for power engineer certification across most of Canada's provinces and territories, including Alberta, British Columbia, Manitoba, Saskatchewan, Ontario, New Brunswick, Nova Scotia, Prince Edward Island, Newfoundland and Labrador, and the Northwest Territories. Yukon's regulations provide a 5th Class certificate; confirm the current papers with the Chief Mechanical Inspector. Quebec administers its own MMF (mécanicien de machines fixes) system. Nunavut's Class 5 certificate is expressly non-standardized; confirm Classes 1 to 4 with the Chief Boiler and Gas Inspector. Our content targets the SOPEEC standard and is not aligned to Quebec's MMF exams. See the province pages for jurisdiction-specific details.
Who is SteamTicket for?
Operators and aspiring power engineers preparing for a SOPEEC certification exam, from 5th Class (building, arena, and pool operators) up through 1st Class (chief-engineer level). If you're studying for a 5th, 4th, 3rd, 2nd, or 1st Class paper anywhere SOPEEC exams are used, SteamTicket is built for you.
Courses & Access
Is there study material, or is it just questions?
SteamTicket is practice: questions, explanations and timed mock exams for testing yourself. For the reading, use the free NAIT, SAIT and BCIT power engineering textbooks (CC BY-NC-SA) or your course materials. A routine that works well: read a unit in the textbook, then test yourself on that unit here. Free power engineering textbooks
How many questions are in each unit?
It depends on the unit and the course. For example, 4th Class Part A has 596 questions across 12 units, from 13 in the smallest unit to 116 in the largest, and Part B has 852 across 12 units. Each practice set pulls 20 at a time and brings in questions you haven’t seen yet, so you work through the whole unit over several sets. Every course page lists the count for each unit, and the app shows how many you’ve seen.
Which classes are available?
All five SOPEEC classes are available now: 5th Class (471 questions, $79); 4th Class: Part A 4A and Part B 4B ($79 each, bundle $99 with lifetime access); 3rd Class: Part A 3A and Part B 3B ($89 each, bundle $149); 2nd Class: Part A 2A and Part B 2B ($99 each, bundle $169); and 1st Class: Part B 1B ($99). 1st Class is offered as Part B only. The All-Access bundle includes all eight courses for $399. Free samples are available for every course. See the courses hub or pricing.
How many questions are included?
SteamTicket covers five SOPEEC classes with 5,546 original exam-style questions in total. By class: 5th Class 471 questions; 4th Class 1,448 (Part A 596 + Part B 852); 3rd Class 1,607 (Part A 794 + Part B 813); 2nd Class 1,404 (Part A 671 + Part B 733); and 1st Class 616 (Part B). Every question comes with a worked explanation.
Is the 5th Class available?
Yes, the 5th Class question bank is available now: 471 original exam-style questions, each with a worked explanation. 5th Class certification exists in Alberta, British Columbia, Saskatchewan, Manitoba, Northwest Territories, and Nunavut. 3rd, 2nd, and 1st Class banks are also available now alongside 4th Class. See the 5th Class course page or pricing.
What does "lifetime access" mean?
You pay once and have access for as long as SteamTicket exists. There are no subscription fees or renewal charges. If we add questions or update the bank for the course you purchased, you get the updates automatically at no extra cost.
Exams & Prep
Does SteamTicket make me eligible to write 4th Class in Alberta?
No. SteamTicket is exam-prep practice. It is not an ABSA-accepted education program and does not grant exam eligibility or send completion letters to ABSA. In Alberta, sitting 4A/4B generally requires an accepted 4th class course (or the first term of an accepted 2-year technology program, or a mechanical engineering degree). Passing the papers is also separate from steam-time / lab experience credit. See Alberta 4th Class exam eligibility and confirm current rules with ABSA before you book.
What is the actual SOPEEC 4th Class exam format?
SOPEEC 4th Class consists of two independent papers: Part A (4A) and Part B (4B). Each paper is 100 multiple-choice questions with a 3-hour time limit. The pass mark is 65% on each paper independently; passing one paper does not give credit toward the other. SteamTicket's mock exams use this format: 100 questions, timed, with a score report at the end. Real exam questions are worded differently.
How does the SMART Quiz work?
The SMART Quiz is a deterministic, results-driven study engine, not AI. Every session is built from your own answer history stored locally on your device. Units where your running score is below 70% appear more often, with incorrectly answered questions re-asked at increasing intervals. Units where you consistently score above 70% get lighter review treatment. There is no randomness: the same history always produces the same session order, so your progress is predictable and reproducible. Your data stays on your device and syncs to your account when you log in.
Can I just use free flashcards instead?
Free flashcard decks can help you memorize chapter definitions. They are not the same as sitting a SOPEEC paper. A real 4A or 4B exam is 100 mixed questions, 3 hours, 65% to pass, with stronger wrong answers than most chapter drills. SteamTicket is built around that paper: original questions mapped to the public syllabus, a worked explanation on every item, weak-unit targeting, and timed 100-question mocks. We do not use recalled exam questions or unverified dumps. If you want to see the format first, take the free sample.
Are the questions SOPEEC-style?
Yes. Every question is original, written objective-by-objective to the public ABSA/SOPEEC syllabus, in the multiple-choice format used on the real papers, with a worked explanation for every question. See how we write questions.
Account & Billing
What is SteamTicket's refund policy?
We offer a 30-day money-back guarantee. If SteamTicket is not right for you for any reason, we will issue a full refund. No questions asked. Web purchases through Paddle: email support@steamticket.ca within 30 days of your purchase date. iOS purchases: refunds go through Apple. Google Play is not a purchase channel. See the full Refund Policy for details.
Who processes payments? Is checkout secure?
All payments are processed by Paddle, who acts as the merchant of record. Paddle handles all tax calculation and remittance, including Canadian GST/HST. Your payment details go directly to Paddle, SteamTicket never stores your card number. Paddle is PCI-DSS compliant.
Can my employer, union, or school reimburse SteamTicket?
Sometimes a supervisor, employer training budget, or union professional-development fund will reimburse exam-prep materials. We cannot promise that any named school, union, or fund will approve SteamTicket, and we are not on ABSA’s accepted education-program list. If you need a receipt for a claim, buy on the web (Paddle is the merchant of record) and email support@steamticket.ca with the details your fund requires. Apple in-app receipts are usually a poor employer invoice. Ask your supervisor before you rely on reimbursement.
Do you offer group or employer pricing?
Not currently. If you are purchasing for a team or have an institutional request, email support@steamticket.ca and we will see what we can arrange.
Technical
What devices does SteamTicket support?
SteamTicket runs in any modern browser on desktop, laptop, tablet, or smartphone, plus a native iOS app on the App Store and a native Android app on Google Play in Canada. It works on iOS Safari, Chrome on Android, and all major desktop browsers. The Android app is for studying courses you already own. New purchases stay on the web or the App Store.
Can I use SteamTicket without signal?
Partly. You need a connection to open a course. Once it is open, it keeps working if your signal drops mid-session, so a dead zone on a job site or in a plant won't end your session. Your progress is stored on-device first and synced to your account when you reconnect. Starting the app with no signal at all won't open a paid course.
Still have questions?
We're here to help: a real person reads every email.
SteamTicket is an independent study tool. Province certification details provided as general information only, verify current requirements with your provincial regulator before applying for certification. Not affiliated with or endorsed by SOPEEC, ABSA, Technical Safety BC, TSSA, or PanGlobal.